REFUND & SHIPPING POLICY
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Refund and Shipping Policy for Custom Apparel
At Inkt Cotton Co., we put care and intention into every piece we produce. Whether you're browsing original designs or creating a custom shirt for your business or event, we want your experience to be smooth from checkout to delivery. This page outlines everything you need to know about our refund and shipping policy for custom apparel, so you can order with confidence.
Shipping Times and Fulfillment Details
We print items on demand to reduce waste and preserve quality.
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Standard orders ship within 3 to 5 business days.
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Custom or bulk orders take 7 to 10 business days.
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Domestic shipping typically takes 2 to 5 business days in transit.
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Orders are shipped from our Mason City, Iowa location via trusted carriers.
You’ll receive tracking as soon as your package ships. While peak times may extend delivery a bit, we’ll always keep you informed. Shipping rates are calculated at checkout. Currently, we ship only within the U.S.
Returns and Refunds
We accept returns on non-custom, unworn items with tags and original packaging. Contact us within 14 days of delivery to begin the return process. Once we receive and verify the item, your refund will be processed.
Custom or made-to-order products are not eligible for return unless there is damage or an error on our part. Our goal is to minimize waste while honoring quality and individual customization.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, reach out right away with your order number and photos. We’ll send a replacement or process a refund after verifying the issue. Your satisfaction is important, and we aim to resolve concerns quickly and fairly.
Order Changes and Cancellations
We begin production quickly, so if you need to update or cancel your order, contact us within one hour of placing it. Once printing starts, changes cannot be guaranteed, but we’ll do our best to help.
Bulk and Event Orders
For group orders, team apparel, or collaborations, we offer clear terms and timelines. Details are confirmed before production begins. Email us or use the custom order request form on our website to get started.
Your Experience with Inkt Cotton Co.
We take pride in offering custom apparel that feels personal, made with great care and eco-conscious practices. Our refund and shipping policy for custom apparel helps make sure you know exactly what to expect from the moment you order to the day your item arrives.
Need answers now? Don’t wait. Read Inkt Cotton Co.’s complete refund and shipping policy for custom apparel and place your order with peace of mind today. Fast help. Clear process. Guaranteed support.